How we handle your information at Pyrethion Spire
Look, we get it - nobody actually enjoys reading privacy policies. But here's the deal: at Pyrethion Spire Fitness, we're pretty serious about keeping your personal info locked down tight. We're not in the business of selling your data or spamming you with nonsense.
This policy breaks down what we collect, why we need it, and what we do with it. We've tried to keep the legal jargon to a minimum 'cause honestly, we're better at training athletes than writing like lawyers.
Bottom line? Your trust matters to us. We handle your information the same way we handle our equipment - with care and respect. If something here doesn't make sense or you've got questions, just reach out. We're happy to chat about it over coffee (or a post-workout protein shake).
When you sign up with us, we're gonna need the basics - your name, email, phone number, and address. Pretty standard stuff for any gym membership. We also ask for your date of birth because some of our high-altitude programs have age requirements (and honestly, insurance purposes too).
Emergency contact info is crucial too. We're pushing limits here at altitude, so we need to know who to call if things go sideways during a session.
Here's where it gets a bit more detailed. For our Athletic Performance Assessments and personalized training programs, we collect health information like medical history, past injuries, current fitness level, and any conditions that might affect your training.
We track your workout progress, body composition changes, performance metrics, and training loads. This isn't us being nosy - it's how we make sure you're actually making gains and not overtraining.
If you're working with our nutritional consultation service, we'll also collect dietary preferences, restrictions, and goals. All this stuff stays confidential and is only used to help you perform better.
We need payment details to process your membership and any additional services. However, we don't actually store your full credit card info on our servers - that's handled by our secure payment processor who's certified for this stuff.
We do keep records of your transactions, membership status, and billing history. Y'know, standard accounting practices.
Like pretty much every website out there, we collect some technical data when you visit us online - IP address, browser type, device info, and how you navigate through our site. This helps us figure out what's working and what's not.
If you use our member portal or mobile app, we track your login activity and usage patterns. Again, this is to improve the experience and keep things secure.
Alright, so what do we actually do with all this data? Here's the rundown:
Let's be crystal clear - we're not selling your data to advertisers or random third parties. That's not our game. However, there are some situations where we do share information:
Payment processors, email service providers, and cloud storage companies that help us run our operations. They're all bound by strict confidentiality agreements.
If you authorize it, we may share relevant health info with your doctor, physiotherapist, or other medical pros to coordinate your care and training.
If we're legally required to disclose information (like a court order or regulatory investigation), we'll do so. We'll also notify you when legally permitted.
In a medical emergency, we'll share necessary info with first responders and emergency contacts to ensure you get proper care fast.
We take data security seriously - probably as seriously as we take proper squat form. Here's what we've got in place:
All sensitive data is encrypted both in transit and at rest. Bank-level security protocols.
Only authorized staff can access member data, and only what they need for their specific role.
Our data is stored on secure Canadian servers with regular backups and disaster recovery plans.
Under Canadian privacy laws (specifically PIPEDA), you've got some solid rights when it comes to your personal information. Here's what you can do:
| Right | What It Means | How To Exercise It |
|---|---|---|
| Access | Request a copy of all the personal info we have about you. | Email us or fill out a request form at the front desk. |
| Correction | Fix any inaccurate or outdated information in your file. | Update it yourself through the member portal or contact us directly. |
| Deletion | Ask us to delete your personal data (with some exceptions). | Submit a written request - we'll process it within 30 days. |
| Portability | Get your data in a format you can transfer elsewhere. | Request an export of your data in common file formats. |
| Opt-Out | Unsubscribe from marketing communications anytime. | Click unsubscribe in any email or update preferences in your account. |
| Complaint | File a complaint if you think we've mishandled your data. | Contact us first, or file with the Privacy Commissioner of Canada. |
Note: Some requests might take a bit longer if they're complex or require verification of your identity. We'll always keep you updated on the status.
Yeah, we use cookies. Not the protein cookie kind (though we sell those at the front desk). We're talking about those little data files that websites use to remember you and improve your experience.
You can control cookies through your browser settings. Just know that blocking some cookies might make certain features not work as smoothly. Most browsers let you block third-party cookies while keeping the essential ones active - that's usually a good compromise.
We don't keep your info forever - that'd be weird and unnecessary. Here's our approach:
Active Members: We keep your data for as long as you're a member plus a reasonable period afterward for accounting and legal purposes (usually around 7 years for financial records).
Former Members: After you cancel your membership, we'll retain necessary records for legal compliance but delete or anonymize everything else within a reasonable timeframe.
Marketing Data: If you've only signed up for our newsletter without becoming a member, we'll keep your contact info until you unsubscribe or after 2 years of inactivity - whichever comes first.
Our website might link to other sites - nutrition product suppliers, fitness apps we integrate with, whatever. Just heads up: once you click those links and leave our site, this privacy policy doesn't apply anymore. Those sites have their own policies, and we can't control what they do.
We try to only link to reputable companies, but it's always smart to check out their privacy practices too before sharing any personal info.
We might update this privacy policy from time to time - new laws, new services, new technology, whatever. When we make significant changes, we'll let you know through email or a prominent notice on our website.
The "Last Updated" date at the top of this page tells you when we last made changes. If you keep using our services after we update the policy, that means you're cool with the changes.
Look, if anything in here is confusing or you've got concerns about how we handle your data, just reach out. We'd way rather answer your questions than have you worried about this stuff.
(604) 555-7843
info@pyrethionspire.info
Privacy Officer
Pyrethion Spire Fitness
1285 West Pender Street, Suite 400
Vancouver, BC V6E 4B1
Canada
Want a copy for your records? We get it. You can download a PDF version of this privacy policy to keep on file.